FAQ
REFUNDS/RETURNS/EXCHANGES
All Merchandise purchased from Creepy Kicks are custom made just for you and made to order. Refunds/Returns/Exchanges cannot be offered unless the item is defective. This includes ordering the wrong size. If something you received is defective or not up to our usual standards, please contact us within 3 business days of receiving your item/s at info.creepykicks@gmail.com or use our Contact Us Form with a picture of the damaged item and your order number and we will gladly take a look for you to see what went wrong. If however you are granted a refund, it will be credited back to the payment method used in the transaction in 5-10 business days.
Cancellation Shoes Only- You have 3 hours after you place an order to cancel. In order to make sure you receive your order in a timely fashion, we process the order almost immediately. In the event that your purchase has been ordered but not customized yet, there will be a 20% restocking fee.
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SHIPPING & DELIVERY
Our shoes are made to order and are processed in the order which they are received.
We need 5-10 business days to process and make your order and send it out (not including weekend and holidays) and will ship via USPS Priority Mail with signature confirmation.
Your order will arrive approximately 2-5 business days after it's shipped (not including weekends and holidays) Someone 18 and over will need to sign for the package.
We use different shipping partners but the final delivery is USPS.
For International Orders please allow 2-4 weeks for delivery.
The final delivery is usually via your local postal service.
Import duties, taxes and charges are not included in the item price or shipping cost.
These charges are the buyers responsibility. Please check with your country's customs office to determine what these additional costs will be prior to or purchasing. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges. We won't under-value merchandise or mark the item as a "gift" on customs forms.
Doing this is against U.S. and international laws.
T-shirts and Apple Watch Bands will ship 1-2 business days after placing your order and will ship via your chosen method. 1-2 Business Days Priority Mail or 2-5 business days Ground shipping.
WHAT PAYMENT OPTIONS CAN I USE?​
*Visa, MasterCard, American Express, Discover
* Apple Pay
*Pay Pal
*Klarna
*Creepy Kicks Gift Card
TERMS & CONDITIONS
Read This Terms of Use Agreement Before Accessing Website.
This Terms of Use Agreement sets forth the standards of use of the creepykicks.com - Sale Online ecommerce service. By using the creepykicks.com website, you (the “Member”) agree to these terms and conditions. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this website. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted at creepykicks.com website. Your continued use of the Service after amendments are posted constitutes an acknowledgment and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended.
DISCLAIMER OF WARRANTIES
The site is provided by creepykicks.com - All sale on an “as is” and on an “as available” basis. To the fullest extent permitted by applicable law, creepykicks.com, ecommerse online web site makes no representations or warranties of any kind, express or implied, regarding the use or the results of this web site in terms of its correctness, accuracy, reliability, or otherwise. Creepykicks.com shall have no liability for any interruptions in the use of this Website. Creepykicks.com disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, therefore the above-referenced exclusion is inapplicable.
LIMITATION OF LIABILITY
Creepykicks.com SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR Creepykicks.com SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THIS WEB SITE OR THE INFORMATION CONTAINED IN IT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF creepykicks.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS IS INAPPLICABLE.
INDEMNNIFICATION
Member agrees to indemnify and hold creepykicks.com, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of Member’s use of the Service, the violation of this Agreement, or infringement by Member, or other user of the Service using Member’s computer, of any intellectual property or any other right of any person or entity.
MODIFICATIONS AND INTERRUPTION TO SERVICE
Creepykicks.com reserves the right to modify or discontinue the Service with or without notice to the Member. Creepykicks.com shall not be liable to Member or any third party should creepykicks.com exercise its right to modify or discontinue the Service. Member acknowledges and accepts that creepykicks.com does not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.
THIRD-PARTY SITES
Our website may include links to other sites on the Internet that are owned and operated by online merchants and other third parties. You acknowledge that we are not responsible for the availability of, or the content located on or through, any third-party site. You should contact the site administrator or webmaster for those third-party sites if you have any concerns regarding such links or the content located on such sites. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and we are not responsible therein. We encourage all Members to review said privacy policies of third-parties’ sites.
DISCLAIMER REGARDING ACCURACY OF VENDOR INFORMATION
Product specifications and other information have either been provided by the Vendors or collected from publicly available sources. While creepykicks.com makes every effort to ensure that the information on this website is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided on this website. Creepykicks.com make no warranties or representations whatsoever with regard to any product provided or offered by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.
GOVERNING JURISDICTION OF THE COURTS CALIFORNIA
Our website is operated and provided in the State of California. As such, we are subject to the laws of the State of California, and such laws will govern this Terms of Use, without giving effect to any choice of law rules. We make no representation that our website or other services are appropriate, legal, or available for use in other locations. Accordingly, if you choose to access our site, you agree to do so subject to the internal laws of the State California.
COMPLIANCE WITH LAWS
Member assumes all knowledge of applicable law and is responsible for compliance with any such laws. Member may not use the Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. Member further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law or regulation.
PROMOTIONS/DISCOUNTS/COUPONS TERMS
Offers cannot be combined. Coupons and discounts are not valid with any other offer, including Loyalty points. Offer may be adjusted in the event of a return or exchange. Coupons are not valid towards the purchase of Gift Cards. Electronic coupons redemption are only distributed for individual usage-not groups. Electronic coupons may NOT be redeemed for exclusive discounts, markdowns, or any sale items. Expired coupons may NOT be renewed under any conditions. Coupon code usage is limited to a one-time purchase and not multiple purchases within the designated period of time. Limit one per household. Coupons are redeemable only at creepykicks.com. Certain items may not be eligible for a discount. A coupon cannot be used to pay for taxes, shipping and handling, or other charges. Coupons are not for resale and are not redeemable for cash. Coupons cannot be replaced if lost, stolen, deleted, or expired. A coupon cannot be applied to orders already placed with creepykicks.com. Creepy Kicks reserves the right to discontinue a coupon at any time.
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OTHER TERMS
If any provision of this Terms of Use Agreement shall be unlawful, void, or unenforceable for any reason, the other provisions (and any partially-enforceable provision) shall not be affected thereby and shall remain valid and enforceable to the maximum possible extent. You agree that this Terms of Use Agreement and any other agreements referenced herein may be assigned by creepykicks.com, in our sole discretion, to a third party in the event of a merger or acquisition. This Terms of Use Agreement shall apply in addition to, and shall not be superseded by, any other written agreement between us in relation to your participation as a Member. Member agrees that by accepting this Terms of Use Agreement, Member is consenting to the use and disclosure of their personally identifiable information and other practices described in our Privacy Policy Statement.
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​PRIVACY POLICY
PLEASE READ THIS PRIVACY POLICY CAREFULLY. YOUR USE OF THE WEBSITE SIGNIFIES YOUR AGREEMENT TO BE BOUND BY THESE TERMS.
PRIVACY & SECURITY
At Creepy Kicks we recognize and respect your privacy when you use our website or any of our mobile applications. Our privacy policy describes how we collect, use and may share the information we collect on our websites and mobile apps (collectively "creepykicks.com"). To demonstrate our commitment, we have developed the privacy policy outlined below. If you have any questions about this policy, or the content or practices of our website, we encourage you to contact us.
COLLECTION OF PERSONAL INFORMATION & USE
When you visit creepykicks.com, with the help of our third-party authorized agents, we collect information (such as your mobile device unique identification number, IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.) to improve our website and to refine our marketing campaigns and promotions. If you log into your creepykicks.com account from different devices, we will include your device identification to your account automatically so that you can move easily from your computer to your mobile device. We do not gather any personally identifying information about you when you visit this site, unless you choose to provide such information to us.
We collect certain personally identifiable information when you sign in to the Creepy Kicks website; create an account for online shopping; register with Club Creepy Kicks; participate in a contest, promotion or survey; or request other services that require information, registration or subscription. We collect certain personally identifiable information as “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household”) when you sign in to the Website; create an account for online shopping; register with Creepy Kicks; participate in a contest, promotion or survey; or request other services that require information, registration or subscription. This information may include your name, billing address, phone number, email address, credit card number and expiration date, a user name and password, your birth date, your driver's license number and state of issuance to verify your identity, and any other information you voluntarily provide. We also keep a record of your product interests and purchases online and in our stores, and automatically receive and record information on our server logs from your browser (including your IP address, Justice cookie information and the page you requested).
We may collect location information from our mobile app users, if you permit it. You can control making geolocation information available to us by visiting your mobile device's settings for the application. When you install our apps on a mobile device, you can choose to receive push notifications, which are messages an app sends you on your mobile device, even when the app is not active. You can turn off notifications by visiting your mobile device's "settings page" for external applications. We may use your information according to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to this Site. We may use aggregated data (independent of any personal identifiers) for research and commercial purposes. This information includes what areas our users visit most frequently and what services they access most often. This information helps us develop a better site that is more useful and accessible to you.
We may use your personally identifiable information internally for our general commercial purposes including, among other things, to offer our own, our affiliates' or third-party products and services that we think you may find of interest. We may use your email address to contact you to respond to your inquiries, provide updates or newsletters, or to provide information on products or services to you. We may use your information according to the Privacy Notice and Terms of Use in effect at the time of use. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to the Website. We may use aggregated data (independent of any personal identifiers) for research and commercial purposes. This information includes what areas our users visit most frequently and what services they access most often. This information helps us develop a better site that is more useful and accessible to you. We may use your personally identifiable information.
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To process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
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To create and secure your account with us.
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To process your requests, purchases, transactions, and payments and prevent transactional fraud.
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To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
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To send you newsletters, or to provide information on products or services to you. You can elect not to receive promotional emails from us either by “unsubscribing” to an email you receive or by contacting us as indicated below.
DISCLOSING YOUR INFORMATION
Creepy Kicks may share aggregate site and demographic information (such as age, gender, types of products or services purchased and creepykicks.com navigation, usage and page view). Such information does not identify any individual person and allows us to provide a more enjoyable online shopping experience.
Creepy Kicks may reveal personally identifiable information about you to unaffiliated third parties: (1) if you request or authorize it; (2) if the information is provided to help complete a transaction for you; (3) if the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) if the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); or (6) as otherwise described in this Privacy Policy. We do not sell your personal information that is collected under this Privacy Notice. To the extent we sell any personal information that falls outside the scope of this Privacy Notice, we will disclose our selling practices in the applicable privacy notices linked below.
LINKS TO THIRD PARTY SITES
Please be aware that our site may contain links to other sites hosted by third parties. Creepy Kicks does not control and is thus not responsible for the content or privacy practices and policies of such other sites.
HOW YOU CAN ACCESS, CHANGE OR DELETE YOUR INFORMATION
You may, at any time, access and update or remove your personal information by contacting Client Services via email or by clicking on Contact Us on creepykicks.com. You may access and update your account information by logging into the My Account page. In addition, if you prefer not to receive information from us through email, you may opt out of receiving Creepy Kicks emails by clicking the unsubscribe link at the bottom of any Creepy Kicks email that you have received. If you prefer not to receive information from us through regular mail (for example, catalogs and direct mail promotions), please send us an email at info.creepykicks@gmail.com. Please note that it may take up to 3 weeks for your request to become effective. Thereafter, when you make purchases, we may still send you an email confirmation and may need to contact you by phone, email or regular mail if we have other questions regarding your order. If for any reason you continue to receive email or regular mail from Justice after following the steps above, please contact us immediately and we'll be happy to assist you.
SECURITY OF YOUR INFORMATION
Our goal is to provide you with a safe and convenient online shopping experience. We use reasonable technical, administrative and physical measures to protect information contained in our system against misuse, loss or alteration. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology to protect the information being transferred to us. To check the security of your connection, view the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." Information that you provide to us is not secured during transmission unless the URL address contains "https".
We are not responsible for maintaining the confidentiality of any non-public information that you provide us. Any information you prove in the course of reviews or ratings is publicly available. Information that you provide us by email is not encrypted.
No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your information. You also play a role in protecting your information. Please safeguard your user name and password and do not share them with others. If we receive instructions using your log-in information we will consider that you have authorized the instructions.
COOKIES
To enhance your shopping experience at creepykicks.com, we and our third-party authorized agents use cookies, small data files that we store on your computer's hard drive or Web beacons (electronic images that allow us to count users who have accessed particular content and to access certain cookies) to collect aggregate data. You can find more information about cookies and how they work here: http://www.aboutcookies.org. Some cookies we use are necessary to enable you to navigate the Website and use features such as registering or creating and logging in your account. We also use cookies to gather and record information about choices you make on the Website and to allow us to tailor to our visitors. They simply enable us to keep track of your shopping experience and your order as you shop our site. The cookies we may use on our Site include:
Necessary Cookies: These cookies are necessary for the Website to function and cannot be switched off in our system. These cookies are usually only set in response to actions made by you which include a request for services, such as setting your privacy preferences or logging into your account.
Analytic Cookies: These cookies allow us to visit and traffic sources so we can measure and improve the performance of the Website. They help us to know which pages are the most and least popular and see how visitors move around the Website. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile or your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Session cookies: These temporary cookies expire and are automatically erased whenever you close your browser window. We use session cookies to grant our users access to content and to enable actions they must be logged in to do. For example, creepykicks.com uses session cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping creepykicks.com, we recommend you use a cookie-enabled browser in order to avoid having to constantly reenter information.
Persistent cookies: These usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them. We use persistent cookies to better understand usage patterns so we can improve the site for our customers. For example, we may use a persistent cookie to associate you with your user account or to remember your choices on the Site, but this only works when cookies on our site are enabled. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests, promotions and overall shopping experience.
Third party cookies: We permit limited third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer's online activities over time and across different websites when he or she uses our website. For example, we may utilize Google Analytics to analyze usage patterns of the Site. Google Analytics generates a cookie to capture information about your use of the Site which Google uses to compile reports on website activity for us and to provide other related services. Google may use a portion of your IP address to identify their cookie, but this may or may not be associated with any other data held by Google.
We may also permit third party service providers to place cookies through our Site to perform analytic or marketing functions. We do not control the use of such third party cookies or the resulting information and we are not responsible for any actions or policies of such third parties. Your use of our Site will be deemed to be your consent to the placement of cookies on your computer or other device. If you prefer not to receive cookies through our Site, you can set your browser to either reject all cookies, to allow only "trusted" websites to set them, or to accept only those cookies from those sites you are currently on. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site and use it. By using this website, you agree that we can place cookies on your computer or device as explained above. However, you can control and manage cookies in various ways. If you refuse cookies, this may limit system performance and may even cause certain features of the Site to malfunction or not to work at all. You can learn more about cookies at www.allaboutcookies.org/manage-cookies or aboutcookies.org
We do not use technology that recognizes a "do-not-track" signal from your web browser.
Third Party Pixels and Cookies
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting
Third Party Pixels and Cookies When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
SMS Marketing
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POLICY OF YOUNG CHILDREN
Creepy Kicks is concerned about the privacy of young children, and we do not knowingly collect any personal information from a child under 13 years of age. Creepy Kicks does not sell products for purchase by children.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits customers of Creepy Kicks. who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a resident of California, California Civil Code Section 1798.83 permits you to request once a calendar year information regarding the disclosure of your personal information by Creepy Kicks to a third party’s direct marketing purposes. Please note that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response. The right to California residents applies only to their activities within the State of California. To make such a request, please write to us at the following address:
Attn: Creepy Kicks Online Store
1570 N Caswell Ave Pomona, Ca. 91767
CHANGES TO POLICY
Creepy Kicks reserves the right, at its sole discretion, to change, modify, add or remove any portion of creepykicks.com or these Policies, in whole or in part, at any time. Changes to these Policies will be effective when posted. You agree to review these Policies periodically to be aware of any changes. Your continued use of creepykicks.com after any changes to these Policies are posted will be considered acceptance of those changes.
EFFECTIVE DATE
This Privacy Policy is effective as of March 30th, 2024.